- 20 years of industrial experience in customer experience (CX), Customer Relationship Management, Business Process Outsourcing(BPO), Platform as a Service, SaaS, Cloud & On-Prem technologies, Robotic Process Automation, Cyber-Security, Sales & People management
- 7 years of Training & Consultation experience
- Certified – CCNA, ITIL 4.0 & SIX SIGMA
- Instrumental in enhancing digitalization roadmap & automation based on organization’s short term & long term financial and business goals
- Technologies that familiar with – Zendesk, HubSpot, NetSuite, Microsoft365, Azure Cloud , Acronis, and ServiceNow
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